Safety Policy

What we do to keep our Tutors & Clients safe?

1. The screening of our clients (to protect our tutors)

All clients are requested to supply us with their physical address and ID no. We also require upfront payment to ensure our clients are legitimate.

2. The screening of our tutors (to protect our clients)

We gather each applicant’s contact details, physical address, education history and two references We review each applicant’s documents: ID / Work permit (if foreign), Matric Certificate and/or University Transcript Tutors are screened against the National Register for Sexual Offenders (NRSO) by a partner organization – The Guardian – or by going to their local police station to obtain a Police Clearance Certificate. This is enforced only for the tutoring of minors (under 18).

3. The selection of tutors for a job

The Client requests a specific tutor (based on gender, age, location, and other relevant factors). Edu Roots then advertises the post to the already screened and selected tutors and selects the most appropriate tutor of the ones who have accepted the advertised job.

4. The management of the tutoring process

The Tutor’s details are only shared with the Client once the Tutor has accepted the job and the Client has made payment.

What you can do to keep safe?

1. Be aware of the risks

For a start, it’s important for you to be aware of the possible risks associated with private tutoring. While we make every effort to mitigate any risks, it’s important to be aware of them and take active steps to protect yourself.

These are a few of the risks that we’ve identified:

  • Risks involved with travelling to unsafe areas
  • Stalking or inappropriate messaging
  • Bogus clients with sinister intentions
  • Theft
  • Sexual harassment
  • Other serious crimes
2. Be vigilant

Female tutors must always inform their next of kin of their whereabouts and their expected time of return and may only tutor male learners beyond undergrad age if the tutoring occurs in a public place until the tutor feels safe being around the client.

3. Take action

We also strongly recommend that if you feel uncomfortable about any aspect of your tutoring assignment that you notify Edu Roots immediately and/or take any additional steps you deem necessary, which might include contacting the authorities, such as the South African Police Service (SAPS), or a next of kin.

How do I obtain my Police Clearance certificate?

How to get clearance via The Guardian

Email (reference your ID number in the body) your proof of payment and a scanned copy of your ID to You will have your certificate emailed to you within 3 – 5 days. When you receive your certificate, send a copy to Edu Roots.

Deposit R120 to the following bank account:

 Name:               The Guardian
 Bank:               Standard Bank
 Branch:             Durban North
 Account Number:     056825587
 Reference Number:   Your ID number

How to apply for a Police Clearance Certificate via SAPS

Go to your nearest police station and complete the application form for Police Clearance. You will need to provide a full set of fingerprints, your full name, surname, date and place of birth, your original ID, a copy of your ID and R59 in cash.

Your complete application will then need to be posted to the Criminal Record Centre in Pretoria (some police stations will insist that you post the completed application to Pretoria yourself. If so, send it via regular mail with a tracking number.)

Keep your cash receipt as proof that you have applied for your PCC.

When you receive your certificate in the post (this can take up to 6 weeks), send a copy to Edu Roots.